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Work in California, USA: Customer Service Specialist at RI International

Summary of Job: The Customer Service Specialist position acts as the receptionist for the Program. The Customer Service Specialist is also responsible for providing routine clerical and administrative support with projects as needed.

Essential Duties and Responsibilities:

  • Answers telephones and acts as receptionist for program, triages phones calls and gathers pertinent information from callers to accurately log the data elements of each and every call.
  • Performs routine typing and other clerical tasks including organizing, filing, copying and faxing.
  • Maintains an organized office filing system that assures confidentiality of all documents.
  • Ensures the facility reception areas are neat and orderly at all times.
  • Performs functions necessary for the initial registration and inputs individual’s data into computer.
  • Oversees the use, maintenance and repair of office equipment.
  • Assists in the ordering and stocking of office supplies as needed.
  • Assists in the process of gathering data necessary to perform billing and audit functions as requested.
  • Maintains petty cash.
  • Understands and adheres to RI International compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
  • Performs other related duties as assigned.

Job Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Excellent computer skills, including Microsoft Office Suite.
  • Effective communicate both verbally and in writing.
  • Excellent interpersonal skills.
  • Excellent customer service skills.
  • Organizational skills and high degree of accuracy.
  • Works cooperatively in a team environment.
  • High School Diploma or equivalent, Associate’s Degree preferred.
  • Minimum of one (1) year of clerical or office experience required.

Driving Requirements:

  • If driving is required for this position, must meet all requirements outlined in RI International driving policy.
  • If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.

A Program Support Competency Checklist must be completed as part of the new hire onboarding process.

Physical Demands:
May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.

Work Environment
May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.

ADDENDUM – Arizona
Education High School Diploma or equivalent, Associate’s Degree preferred.
Licensure
Certification
Misc. Requirement

ADDENDUM – California
Education High School Diploma or equivalent, Associate’s Degree preferred.
Licensure
Certification
Misc. Requirement

ADDENDUM – Delaware
Education High School Diploma or equivalent, Associate’s Degree preferred.
Licensure
Certification
Misc. Requirement

ADDENDUM – North Carolina
Education High School Diploma or equivalent, Associate’s Degree preferred.
Licensure
Certification
Misc. Requirement

ADDENDUM – Washington
Education High School Diploma or equivalent, Associate’s Degree preferred.
Licensure
Certification
Misc. Requirement

Employee Acknowledgement
By my signature below, I hereby certify that I have reviewed the attached description of my position and agree to perform the duties described therein. I understand that nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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