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Work in Hawaii, USA: Customer Service Representative I (SR-11)

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Recruitment Number

Please note that this recruitment will close at 4:30 p.m. HST on March 31, 2020.

Salary rate is determined by collective bargaining agreements or Pay Administration Policy as applicable.

Recruitment No.: 1920-243 Open Competitive
Open: Includes all interested individuals including members of the general public
Eligible lists may be used for temporary and permanent vacancies for the class of work during the life of the eligible list. Temporary appointments may lead to conversion to permanent employment.
Duties Summary

Performs clerical work requiring public contact in handling water service applications, complaints, receiving payments, meter relocations, and other requests for services; and performs other related duties as required.

Minimum Qualification Requirements
Applicants must meet all the requirements for the position they are seeking as of the filing date of their application, unless otherwise specified.

Please note that unless specifically indicated, the required education and experience may not be gained concurrently. Your possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Note: Calculation of experience is based on full-time, 40-hour work weeks. Part-time experience must be pro-rated. Example: Twelve months of experience at 20 hours per week is equivalent to six months of experience. In addition, hours worked in excess of 40 hours per week will not be credited. Example: Twelve months of experience at 60 hours per week is equivalent to one year, not one and one-half years.

Training and Experience: A combination of education and experience substantially equivalent to graduation from high school and two (2) years of clerical experience, one (1) of which shall have involved public contact.

Knowledge of: office practices and procedures; filing system and practices; grammar and word usage; departmental policies and regulations relative to water service.
Ability to: deal tactfully and effectively with the public; file materials accurately; compare names and numbers accurately; understand and explain pertinent policies and regulations; use standard office machines and equipment.
Health and Physical Condition: Persons seeking appointment to positions in these classes must meet the health and physical condition standards deemed necessary and proper for performance of the duties.
Additional Job Information

Required Forms and Documentation:

  • Copy of high school diploma or equivalent
  • Evidence of education (degree or transcript). A legible photocopy of your official transcripts will be accepted; however, DHR reserves the right to request for an official copy if substituting education for experience.

* Substitution of Education for Experience *

  • An AS degree in Secretarial Science or OATS may be substituted for two (2) years of general clerical experience.

Note: Transcripts downloaded from the internet are not acceptable. Copy of your education degree or transcripts must be submitted in order to be given credit. Copies will not be returned. Mail or drop off: Department of Human Resources, 4444 Rice Street, Suite 140, Lihue, HI 96766 or email at dps@kauai.gov within 7 calendar days from filing this application. Office hours are Monday through Friday (except holidays) from 7:45 a.m. to 4:30 p.m.

Examination: The examination will consist of a training and experience evaluation based on the applicant’s education and experience as presented in the application. Be certain to list all pertinent training and experience, as this may be important in determining your examination score. It is essential that the applicant describe fully the duties and responsibilities of each position held, specify the date of each position held (from and to, month and year), and indicate the number of hours worked per week.

For further information about Equal Employment Opportunity, Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the Internal Complaint and Merit Appeals Board Processes please visit our website at www.kauai.gov.

NOTE: Persons selected for employment are required to pass a pre-employment physical at their own expense and a drug screening test.

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